Shopping
What Shipping Methods Are Available?
Australia Post Standard Shipping.
Do You Ship Internationally?
Yes. Please email us at [email protected] for a quote before purchasing any items from the online store.
How Long Will It Take To Get My Package?
In stock orders will be posted within 3 working days receiving payment
We use Australia Post for delivering our parcels
During the Corona Virus Pandemic there may be delays please follow links below for information regarding your parcel. For more information, visit the Australia Post website: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
To track your parcel, enter your tracking number
Payment
What Payment Methods Are Accepted?
Visa, Mastercard and PayPal.
Is Buying On-Line Safe?
Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website.
Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.
Orders & Returns
How do I place an Order?
Select items and add to cart then proceed to check out.
Delivery charges
We do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than Australia. You are responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
Pricing
All purchases via the website are transacted in Australian dollars.
Prices online are exclusive of delivery charges. Prices are subject to change without notice.
Pricing Errors Aussie Viclas reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Aussie Viclas will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected
How Can I Cancel Or Change My Order?
Contact must be made within 2 hours of completing order in check out.
How Do I Track My Order?
Tracking is available on the Australia Post website at the following link:
How Can I Return a Product?
Faulty products only can be returned. We do not accept returns for change of mind.
Notification must be made to Aussie Viclas via email at [email protected] within 14 days from Australia Post confirmed receival date.
Aussie Viclas reserve the right to refuse any claim without just cause and proof of faulty product from manufacturing problems.
Damage or faults caused by the purchaser will not be approved for return.